Frequently Asked Questions

Everything you need to know about your eyewear journey.

How do I know if a frame will fit my face?

Each product page includes detailed measurements (lens width, bridge, and temple length). You can also use our Virtual Try-On tool to see how different styles look on your face shape.

Can I order prescription lenses online?

Yes, simply upload a photo of your valid prescription during checkout. Our licensed opticians will review the details to ensure your lenses are crafted with precision.

What is your return policy for eyewear?

We offer a 30-day satisfaction guarantee. If you are not completely happy with your frames or if your prescription doesn't feel right, you can return them for a full refund or exchange.

How long does shipping take for custom lenses?

Standard shipping typically takes 7-10 business days. This allows our laboratory time to custom-grind your lenses and perform a multi-point quality inspection before shipping.

Do you offer a warranty on designer frames?

All of our frames come with a one-year manufacturer's warranty against defects in material and workmanship from the date of purchase.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and select vision insurance plans for direct billing.